Refund & Cancellation Policy

1. Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. 7-day refund on your first payment

If you are not satisfied with ASODrift, you can request a full refund of your first payment for a paid plan within 7 days of that payment. No reason is required.

This applies to the first payment on your account only, whether monthly or yearly. Renewal payments, and payments made after a previous refund, are not eligible unless required by law or covered in section 4.

3. How to request a refund

Email support@asodrift.com from the email address on your account, or reply to your Paddle receipt. Please include the date of the payment. You can also request a refund directly from Paddle using the link in your receipt or at paddle.net.

Approved refunds are issued by Paddle to your original payment method, in the original currency. Refunds usually arrive within 5 to 10 business days, depending on your bank or card issuer. When a refund is issued, your paid plan ends and your account returns to the Free plan with your data kept.

4. Billing errors and service problems

If you were charged in error (for example, a duplicate charge, or a renewal after you cancelled), or a serious problem on our side prevented you from using the Service for a significant part of a billing period, contact us and we will refund the affected amount in full or in part, at our reasonable discretion.

5. Cancelling your subscription

You can cancel at any time from the Billing page in your account. Subscriptions renew automatically until cancelled, so to avoid the next charge, please cancel before your renewal date, which is shown on the Billing page.

After you cancel, you keep full access to your paid plan until the end of the current billing period, and you will not be charged again. Except as described in sections 2 and 4, we do not provide refunds or credits for partial billing periods or unused time. Your rank history is kept so you can resubscribe later.

6. Plan changes

When you upgrade, you are charged the prorated difference for the rest of the current period. When you downgrade, the change takes effect at your next renewal and no refund is issued for the current period.

7. Failed payments

If a renewal payment fails, Paddle retries your payment method automatically and emails you a link to update it. You keep access while it retries. If payment cannot be collected, your account moves to reduced weekly tracking until billing is resolved. We never delete your data because of a failed payment.

8. Your statutory rights

This policy does not affect any rights you have under the consumer protection laws of your country of residence, which apply in addition to this policy where they cannot be excluded.